Caramelle uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and in order to maintain the credibility gained from its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, and concerned that you (the client) obtain an effective, agile and, above all, negotiation satisfactory.

If you choose to contact us via e-mail or telephone, you will be sent a form to complete and send along with the piece(s). The product returned without this form and/or without communication to the SAC will be resent without prior consultation.

When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the person who is returning it, CPF and the date of return.

*ATTENTION: To carry out the exchange process, you must be logged in. Return due to Regret/Withdrawal If, upon receiving the product, you decide to return it due to regret, you must do so within seven consecutive days, counting from the date of receipt.

Observing the following conditions: The product cannot have signs of use.

The product must be sent preferably in the original packaging, accompanied by the invoice, labels,  (label with product reference code) duly attached to the product.

When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person returning, CPF and the date of return

The freight is calculated during the purchase process, at a certain moment you will be asked to inform the zip code of the product delivery and the system will automatically calculate the freight value, the result of this calculation will be added to the purchase value, thus forming the total value to be paid. get paid.

Shipments: Shipments are made by Correios, after we post your purchase we will send you the tracking code within 3 business days so that you can track it until it arrives, if you want to track your purchase between: l

 http://www2.correios.com.br/sistemas/rastreamento/.

Deadline: estimated delivery time provided by Correios
Shipping via PAC: Estimated period of 7 to 20 business days.
Shipping via SEDEX: Estimated period of 3 to 10 business days.
Attention: For the North and Northeast regions, add 5 business days for shipping via SEDEX, and 10 business days for shipping via PAC.
After your purchase is approved, your order must be sent by 1 dia útIL.

The deadline for sending your order to the store starts from the confirmation of payment by the financial institution. When the posting time is longer than mentioned above, due to any type of casualty, this will be notified via email or whatsapp.