Caramelle uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and in order to maintain the credibility achieved with its consumers, the company created an exchange and return policy in accordance with the Consumer Defense Code, and concerned that you (the client) obtain an effective, agile and, above all, negotiation satisfactory.

If you choose to contact us via e-mail or telephone, you will be sent a form to complete and send along with the piece(s). The product returned without this form and/or without communication to the SAC will be resent without prior consultation.

When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the person who is returning it, CPF and the date of return.

*ATTENTION: To carry out the exchange process, you must be logged in. Return due to Regret/Withdrawal If, upon receiving the product, you decide to return it due to regret, you must do so within seven consecutive days, counting from the date of receipt.

Observing the following conditions: The product cannot have signs of use.

The product must be sent preferably in the original packaging, accompanied by the invoice, labels,  (label with product reference code) duly attached to the product.

When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person returning, CPF and the date of return

Use este espaço para adicionar mais informações sobre seus métodos de envio, processamento e custos. Ter uma política de envio é uma ótima maneira de estabelecer confiança e garantir compras com segurança.